yolaPrivacy Policy

This page describes what we collect when you use yola and how we keep that data protected. We at yola take your privacy seriously. When you create an account, deposit funds, or engage with our football markets, live-dealer tables, slot games, or esports offerings, we collect certain information to verify your identity, process payments, and deliver our service.

Our privacy practices comply with applicable Indonesian law and international standards. We do not sell your personal data to third parties. We do not share your information beyond what is necessary for payment processing, legal compliance, and platform operation. This policy explains what we collect, how we use it, who may access it, and what rights you have.

If you have questions about our privacy practices or how we handle your data on yola, contact our support team via live chat, email, or in-app messaging during standard operating hours.

What data we collect on yola

We collect different types of information depending on how you interact with yola. When you register, we ask for your email address, phone number, date of birth, and full name. We use this information to create your account and verify your identity.

For payment processing, we collect banking details or e-wallet information. If you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we record the transaction details, amounts, and timestamps. We do not store your full bank account numbers or e-wallet passwords — payment processors handle that data securely on their own systems.

We also collect identity documents during account verification. You upload a government-issued ID (KTP, passport, or driver's licence) and proof of address (utility bill or bank statement). We store these documents securely and use them only for verification purposes. Once verified, we retain them for compliance and dispute resolution.

• Account informationEmail, phone, name, date of birth, address.
• Payment dataTransaction history, deposit and withdrawal records, payment method details.
• Identity documentsGovernment ID and address proof (stored securely).
• Activity logsYour login history, market engagement, game activity, and support interactions.
• Device and browser informationIP address, device type, browser type, and operating system.
• Cookies and trackingSession identifiers and preference data (see Cookies section below).

How we use your data

We use your information for specific, legitimate purposes. Your email and phone are used to send account notifications, withdrawal confirmations, and support responses. Your identity documents are used to verify your account and comply with Know Your Customer (KYC) regulations. Your payment information is used to process deposits and withdrawals through mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment.

We also use your data to detect fraud, prevent abuse, and maintain platform security. If we notice unusual activity on your yola account — such as multiple failed login attempts or withdrawals to new payment methods — we may flag your account for review or contact you to confirm the activity is legitimate.

We do not use your data for marketing purposes without your explicit consent. We do not sell your information to third parties. We do not use your data to build profiles for targeted advertising. Your data remains within yola's systems and is shared only with payment processors, legal authorities (when required by law), and our support team (on a need-to-know basis).

Third-party processors and data sharing

We work with third-party service providers to operate yola. Payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive your payment information to process transactions. These providers have their own privacy policies and security standards. We recommend reviewing their policies to understand how they handle your data.

Our servers may sit outside your jurisdiction. Data transfers across borders are protected by encryption and contractual safeguards. We do not transfer your data to countries with weaker privacy protections without additional security measures.

We may disclose your information if required by law — for example, if a court orders us to provide data or if we suspect illegal activity. We will notify you of such requests unless legally prohibited from doing so.

Your rights regarding your data on yola

You have the right to access, correct, and delete your personal data. You can update your profile information, email, and phone number directly from Account SettingsIf you want to review all data we hold about you, contact our support team and we will provide a copy.

You can request deletion of your account and associated data. However, we may retain certain information for legal compliance, fraud prevention, and dispute resolution. For example, we keep transaction records for financial auditing and tax purposes. We will delete non-essential data upon request, subject to legal obligations.

You have the right to object to certain data processing. If you do not want to receive account notifications or support communications, you can adjust your notification preferences in Account Settings. However, we will continue to send legally required notices (e.g., withdrawal confirmations, account security alerts).

We at yola believe your data is yours. We protect it, we do not sell it, and we give you control over how it is used.

Cookies and tracking technologies

We use cookies to remember your login session, store your preferences, and track how you use yola. Session cookies expire when you log out. Preference cookies remember your language, theme, and notification settings. Analytics cookies help us understand which features are popular and where users encounter problems.

You can disable cookies in your browser settings, but this may affect your yola experience — for example, you may need to log in more frequently. We do not use cookies to track you across other websites or to build advertising profiles.

Data security and retention

We protect your data through encryption, secure servers, and access controls. Your password is hashed and never stored in plain text. Payment information is encrypted in transit and at rest. We conduct regular security audits and penetration testing to identify and fix vulnerabilities.

We retain your data only as long as necessary. Account information is kept for the life of your yola account plus a retention period for legal compliance. Transaction records are kept for financial auditing and tax purposes. Identity documents are retained for verification and dispute resolution. Once these purposes are fulfilled, we delete or anonymise the data.

Contact and complaints

If you have questions about our privacy practices, contact our support team via live chat, email, or in-app messaging. If you believe we have mishandled your data or violated your privacy rights, you can file a complaint with our privacy officer or with the relevant data protection authority in your jurisdiction.

We are committed to resolving privacy concerns promptly. If you contact us with a complaint, we will investigate and respond within a reasonable timeframe. We welcome feedback on how we can improve our privacy practices.

Policy updates

We may update this privacy policy to reflect changes in our practices or applicable law. We will notify you of material changes via email or in-app notification. Your continued use of yola after such changes constitutes your acceptance of the updated policy. We recommend reviewing this page periodically to stay informed about how we handle your data.

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